Editor & Publisher

Newspaper Empowers Their County Planning Department with Self-serve Legal Ads

The Routt County Planning Department in Steamboat Springs, Colorado, plays a vital role in ensuring that land usage in the county is lawful, efficient, and sustainable. The department issues various permits for different land uses, each requiring a public notice component.

Routt County Planning places these notices in their local paper, the Steamboat Pilot & Today. The newspaper then publishes and distributes the information to the public. In July 2022, the Steamboat Pilot & Today started partnering with Column to streamline public notice placement and offer their county a more convenient self-serve experience.

Michael Eggert, the Planning Office Technician, is an active Column user. “I use Column a little bit every day,” said Eggert. “I use it to place ads, make the payments, and see when our planners place ads. I love how it all happens really fast. There’s not a ton of delay, and I haven’t experienced any hiccups using it. Column is very intuitive to use. We had to add new payments recently, which was really easy.”

Kelly commends Column for “helping us ensure we get notices out to the community. It increases our visibility into what notices are in progress and lets us easily track their payment statuses. It also conveniently consolidates all information related to each notice, including its progress, billing status, and any necessary actions that need to be taken.”

• Enhanced Relationship with

Newspaper. Kelly said, “It’s clear that Column pays attention to every user on their platform. The experience is streamlined for us and the newspaper. We still have access to everyone we must talk to at the Steamboat Pilot. It hasn’t degraded any of those relationships. Column only enhances the services and offerings of the newspaper. Column seems more like a partner to the newspaper than anything else.”

• Fast Support. Kelly also commended the responsiveness and professionalism of the Column support team. “The one time we had any hiccup with the system, the Column support team was incredible,” says Kelly. “The system makes it very easy to get support when needed. It was only once, and it was taken seriously and handled gracefully and professionally by Column support.”

Column is crucial for us to be able to engage with the community and ensure there’s that transparency in our process with citizens. It’s truly a crucial tool in what we do. – Blake Kelly Column works really well. I can track where each notice is in the process. Bills get paid quickly, and we can save our digital records. That’s all really important. – Michael Eggert, Planning Office Technician, Routt County Planning, Colorado Column streamlined the visibility of what’s going on with each notice, where it is in the process, and what’s going on with billing. It also lets us see it all conveniently in one place. Column really upped the experience of typing in notices, too. – Blake Kelly, Planner Technician, Routt County Planning, Colorado

Contact for Routt County: Blake Kelly, Permit Compliance Officer, Planner Tech, Routt County Planning, 970-879-2704, ext. 323; 136 6th Street, Suite 200, Steamboat Springs, CO 80487

TASAKA'S TECH TALK

en-us

2023-09-01T07:00:00.0000000Z

2023-09-01T07:00:00.0000000Z

https://editorandpublisher.pressreader.com/article/281964612273889

Editor and Publisher